We put our customers in the dining room first.”įearing an impostor was delivering dishes under the diner’s name - the website used Hathaway’s logo and a similar menu with several pricing errors - Charlet had her grill master and de facto social media manager Theresa McDougald post a notice on the business’s Facebook page to say the restaurant has never delivered and to be wary of imitators.

“To put delivery containers all over the place doesn’t work for us. “I don’t do deliveries because we’re quite small,” Charlet said of the 39-seat establishment. Since then, the diner has become a Wellington neighbourhood favourite and Edmonton’s top-ranked restaurant on TripAdvisor. Not only that, but when Charlet and her husband Lyle opened Hathaway’s Diner in 2006, they decided against offering delivery due to the restaurant’s size and location, and chose to focus instead on the dine-in experience. Only issue? Charlet had never heard of the service. Pamela Charlet was surprised Saturday morning when a regular customer congratulated her on finally offering deliveries through a website called DoorDash. EDMONTON-When a north Edmonton restaurateur discovered a website offering deliveries from her diner without her knowledge, she got to the bottom of it by placing an order - to herself.

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